![]() ![]() For online purchases this is 28 days from the date on which you received the item(s). For in-store purchases this is 28 days from the date you purchased the item(s). We will refund unwanted goods that are in their original unworn/unused condition within 28 days. In cases where a returned item(s) is damaged in transit to us or the item(s) fails to reach us, a refund or replacement will not be issued. For online purchases, we suggest you use a secure delivery method, which requires a signature upon delivery, such as Royal Mail First Class (Recorded Delivery). The customer accepts responsibility for the returned goods until they reach us. ![]() In-store purchases must be returned to the store you originally made the purchase from. Items purchased online and returned in-store will be processed as per our online returns policy. You can also drop off online returns to one of our stores please package the returns form along with the item(s). Online purchases must be returned by post with the completed returns slip provided included with your item(s). These terms do not affect your statutory rights. On the rare occasion where you might need to return your item(s), here are our simple returns policy notes. We want you to be 100% delighted with your purchase from Robinson’s Shoes. ![]()
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